Terms and Conditions
Index:
1. Introduction.
2. Definitions.
3. Requirements.
4. Activity Dynamics.
5. Risks.
6. Rules.
7. The sole responsibility of the Client driver.
8. Itinerary.
9. Vehicles.
10. Schedule.
11. Booking.
12. Personal Data Processing.
13. Service Provider.
14. Location.
15. Useful Contacts.
16. Contact Channels.
17. Final Provisions.
Annexes
1. Introduction
1.1. This service consists of a tourist entertainment activity, in which off-road tours are carried out on pre-established itineraries, in European category vehicles T1, T2, T3, L6e and L7e, commonly known as buggies and quad bikes, in which the Client rents and drives the vehicle for a specific period of time and at a pre-agreed price, accompanied by a Guide-Monitor.
1.2. In the event of any doubt or matter not addressed, the Client should not make a reservation, but should request clarification through the contact channels provided.
1.3. By making the reservation, the Client declares to have read, understood and fully accepted these Terms and Conditions, which constitute a binding contract between the Client and the Service Provider.
1.4. These Terms and Conditions supersede all previous versions. Any future changes will be published on the official website and communicated whenever possible.
2. Definitions
2.1. “Guide-Monitor” - collaborator of the Service Provider, hereinafter “Monitor”.
3. Requirements
3.1. The minimum age for participation as a companion is 6 years or 1 meter in height, provided they are accompanied by an adult and the “Authorization and Liability Waiver for Minors” document is completed.
3.2. For contractual purposes, on the day of the activity, drivers must cumulatively and obligatorily present:
3.2.1. valid legal identification document (passport if outside the Schengen area).
3.2.2. valid light vehicle driving license (category B).
3.2.3. legal age.
3.2.4. address.
3.3. Mandatory provision of a €300 (three hundred euros) deposit by bank card for each vehicle reserved.
3.3.1. Without the provision of the security deposit, the activity is not carried out, implying the loss of the total value of the reservation.
3.3.2. The security deposit is a monetary guarantee to the Service Provider, being retained in the event of damages caused by the participants. The security deposit is not a deductible.
3.3.3. Regardless of whether the individual driving the vehicle and causing the damage is the holder of the security deposit, it is retained.
3.3.4. More than one security deposit is provided whenever the participants so decide, with the security deposit corresponding to the person responsible for the damages caused being retained.
3.3.5. The card may be used for additional charges.
3.3.6. The security deposit is released at the end of the activity whenever there are no damages caused to the Service Provider.
3.3.7. The release of the security deposit occurs instantly by the Service Provider; however, the balance will be available in the Client's account within a period of 1 up to 5 days after release, depending on the bank provider and day of the week.
3.3.8. The Client must ensure that the bank card chosen for the security deposit is not protected by the "3D Secure" security system, as this will not allow the security deposit to be processed.
3.3.9. Taking into account the previous point, point 3.3.1 applies.
3.4. The driver must unconditionally complete and sign a Statement of Responsibility, solely and exclusively for the purposes of the contractual relationship.
3.5. The Client must unconditionally complete and sign a Statement of Responsibility when accompanied by minors, solely and exclusively for the purposes of the contractual relationship.
3.6. The driver unconditionally accepts the reproduction in copy of the identification document and driver's license, solely and exclusively for the purposes of the contractual relationship.
3.7. The Client must be aware of the weather conditions at the location and date of the activity, using legal information sources (Portuguese Institute of the Sea and Atmosphere).
3.8. The Client must wear appropriate clothing for the activity, namely comfortable and suitable for exposure to dust, mud, water, and predominantly cold weather.
3.9. The Client must arrive at the check-in time properly equipped for the activity. You should arrive early if you need to get equipped.
3.10. The Service Provider unconditionally records video of the activity using a DVR exclusively for contractual fulfillment purposes.
3.11. The Service Provider does not have waterproof equipment for participants.
3.12. Pets are not allowed.
3.13. The Service Provider reserves the right of admission.
3.14. The Service Provider reserves the right to refuse to provide the activity to any Client who does not comply with legal or safety requirements, or who may endanger their physical integrity, that of other participants, or the equipment.
3.15. Bachelor/Bachelorette parties are not accepted.
4. Activity Dynamics
4.1. The Client drives the contracted vehicle.
4.2. Clients may alternate driving, but must inform the Monitor at the beginning of the activity, with the Monitor determining the driver change points.
4.3. The activity is always accompanied by a specialized Monitor who indicates the route to be followed, and may share the Client's vehicle depending on occupancy or technical needs, or not.
4.4. Only one (1) stop is made in each activity, with a maximum duration of 5 minutes (photographic record).
4.5. There is no stop if the Monitor deems it necessary, considering factors such as adverse weather or timing of the activity.
4.6. Other Clients (autonomous vehicles) may participate in the activity; it is not an exclusive activity.
4.7. During the activity, it may be subject to change due to technical, operational, meteorological or other reasons, and may be postponed or canceled with a full or partial refund of the amount paid.
4.8. The Service Provider makes an audiovisual recording of the activity for promotional purposes, and the Client must express their opposition to the recording if they do not wish to participate.
5. Risks
5.1. Risk of breakdown, accident, injury, trauma and death.
5.2. Risks inherent to pregnancy, mental health problems, body structure, post-operative period, asthma, hypothermia, dizziness, among others, which may result from vibrations, impacts, dust, low temperature, wetness, and others caused by the characteristics of the activity and lack of associated care.
5.3. The Client may get wet, dirty, damage their clothes or other belongings due to the characteristics of the activity and lack of associated care.
5.4. 5.4. Accident, if the instructions given by the Monitor are not followed and the vehicle is not driven defensively and diligently;
5.5. Skidding/rolling over on curves/turns, aquaplaning that can occur when the driver drives recklessly;
5.6. Injuries from approaching fences, walls, branches, among others;
5.7. Other injuries resulting from improper conduct, especially from non-compliance with global safety standards and instructions given by the Monitor.
5.8. The driver must prioritize the safety of people and animals.
5.9. In the event of an accident, due to the characteristics of the activity, namely the route in remote areas, rescue may be delayed.
5.10. Risk of accident caused by not respecting a safe distance.
5.11. Risk of accident caused by wearing sunglasses.
5.12. Risks cannot be completely eliminated.
6. Rules
6.1. Disrespect for the rules of the activity may lead to very serious consequences.
6.2. In the context of breach of contract, disobedience or violation of the rules, the necessary measures will be taken, which may include corrective measures, suspension of the activity with total loss of the amount paid, loss of the deposit for any damage caused, and even contacting the authorities. See Annex 1.
6.3. All Clients are treated equally and must respect the rules and orders of the activity regardless of their knowledge or experience related in any way to the activity, such as pilots, mechanics, off-road enthusiasts, among others.
6.4. In the context of the presence of children or elderly people in the activity, who are characterized by their physical and psychological fragility, there is zero tolerance for risky behavior.
6.5. Those responsible for minors must ensure their good behavior and be held responsible for damages caused by them.
6.6. If the monitor becomes separated, the Client must immediately and immediately stop the vehicle and wait for the Monitor to arrive, in order to proceed with the regularization of the activity.
6.7. The vehicles are equipped with GPS and emergency contacts.
6.8. It is prohibited:
6.8.1. while driving:
6.8.1.1. performing dangerous maneuvers such as skidding, drifting, spinning, jumping, sudden accelerations, unnecessary sudden braking, overtaking, irregular driving, zigzagging, stop-and-go, among others.
6.8.1.2. driving recklessly: dangerous driving, destructive driving, uncontrolled driving.
6.8.1.3. leaving the common track/trajectory of the Monitor.
6.8.1.4. leaving the initial orderly formation. In the middle of the route the order is reversed.
6.8.1.5. leaving the vehicle without authorization.
6.8.1.6. Disregarding the traffic code.
6.8.1.7. Using other vehicle instruments except the accelerator, foot brake, seatbelt, steering wheel, lights, turn signals, and horn. The use of other instruments not authorized may cause serious damage to the vehicle, for which the driver will be held responsible. (see 7.)
6.8.1.8. Stopping without authorization.
6.8.1.9. Stopping side-by-side with other vehicles.
6.8.1.10. Changing drivers without the Monitor's authorization.
6.8.1.11. Honking at people or animals.
6.8.1.12. Engaging in independent reasoning initiatives parallel to those of the Monitor.
Terms and conditions, liable to prejudice, without the Monitor's authorization.
6.8.1.13. Accelerating before and during the curve/turn, risking skidding, rollover, accident due to centrifugal force, associated with the characteristics of the vehicle and the terrain.
6.8.1.14. Reversing gear, or in other words, traveling in reverse, which may cause a serious accident.
6.8.2. Engaging in any behavior that is irregular from an ethical or civic point of view towards people, animals, or the environment (third parties).
6.8.3. Consuming alcoholic beverages, narcotic substances, smoking (even when stopped), lighting or burning fireworks, leaving trash or waste on the route.
6.8.4. Approaching or disturbing animals.
6.8.5. Wearing flip-flops and hats.
6.8.6. Filming or photographing inside the facilities.
6.8.7. Listen to music.
6.8.8. Use the vehicles or equipment without the Monitor's clear authorization.
6.9. It is mandatory:
6.9.1. Attend the initial instruction (video), the video being composed of images that may disturb the more sensitive.
6.9.2. Respect the rules of the activity and the Monitor's orders.
6.9.3. Use a seatbelt and check that it is properly fastened.
6.9.4. Use the safety equipment and check that it is properly fastened before the start of the activity. The Client is responsible for its correct use throughout the entire route.
6.9.5. Test the vehicle's control instruments at the beginning of its use.
6.9.6. Respect the Portuguese Traffic Code.
6.9.7. Always keep at least one hand on the steering wheel.
6.9.8. Follow the Monitor's path.
6.9.9. Keep the vehicle always in the center of the trail, as going off the trail can have very serious consequences.
6.9.10. Respect people and animals (third parties), pass slowly, stop if necessary.
6.9.11. In the event of an imminent accident, rollover, damage, abnormal noise, smell or smoke from the vehicle, the driver must immediately immobilize the vehicle and alert the Monitor by sounding the horn 3 times followed by the horn.
6.9.12. If the vehicle becomes stuck/trapped, the driver must immobilize the vehicle and alert the Monitor. Failure to comply with this rule may lead to serious damage to the vehicle.
6.9.13. Immediately alert the Monitor of any damage/defect found.
6.9.14. Immediately alert the Monitor in case of any change in the vehicle's functional behavior.
6.9.15. Immediately alert the Monitor in case of an audible alert emitted by the vehicle.
6.9.16. Immediately alert the Monitor in case of a personal accident and immobilize the vehicle.
6.9.17. Immediately alert the Monitor in case of an accident with the vehicle and immediately immobilize the vehicle.
6.9.18. Respect the safety distance and adjust according to the conditions observed.
6.9.19. Always anticipate braking.
6.9.20. In case of difficulty in visibility of the route resulting from conditions such as dust, fog, or haze, the driver must reduce speed and stop if necessary.
6.9.21. Clarify any existing doubts before starting the activity.
7. The Client driver's sole responsibility
7.1. The driver is responsible for the vehicle and occupants, and must adopt diligent conduct, defensive and prudent driving.
7.2. The driver is responsible for any damage and/or loss resulting from their driving or misuse.
7.3. The driver is responsible for any damage to the vehicle resulting from their driving or misuse.
7.4. The driver is responsible for any damage to the vehicle resulting from the improper and prohibited use of the vehicle's control instruments, taking into account item 6.8.1.7.
7.5. The driver must compensate the Service Provider for damages arising from the repair of vehicles and consequent suspension of their activity, in an amount never less than €165 per day per affected vehicle.
7.6. The driver is responsible for the payment of fines resulting from their driving, negligence or violation of rules provided for in the Traffic Code.
7.7. The Service Provider is not responsible for loss, damage or theft of personal property, and the Client must provide adequate protection for it.
7.8. The Client must carry their identification document and driver's license during the activity.
7.9. The driver must practice defensive driving and maintain a safe distance between vehicles, being held responsible for any collision with the vehicle ahead.
7.10. The vehicles are not fully insured.
7.11. In the event of an accident, the Client must not leave the Service Provider's premises until instructed otherwise.
8. Itinerary
8.1. The itinerary consists of an off-road route, comprising dirt roads, forest roads and highways.
8.2. The itinerary is pre-defined by the Service Provider according to the contracted time period.
8.3. Route maps are available for consultation at the Service Provider's premises, with the respective references.
Geographical characteristics.
9. Vehicles
9.1. The vehicles are of European category T1, T2, T3, L6e and L7e, commonly known as buggies and quadricycles.
9.2. The vehicles are rear-wheel drive, with or without the option of engaging four-wheel drive.
9.3. The vehicles are fully open, without protective covers.
9.4. The vehicles are available for rent by type (Quad or Buggy) and by number of passengers.
9.5. In view of the previous point, in the event of unavailability of smaller capacity vehicles (2-seater buggies), larger capacity vehicles (4-seater buggies) are used, thus fulfilling the contractual requirements (type and number of passengers).
9.6. The manuals of the vehicle brand are available for consultation at the Service Provider's premises.
9.7. The vehicles are sanitized/disinfected once a day when all activities are finished.
9.8. Taking into account the previous point, the Client may request the sanitization of the control instruments and respective seat if they so wish.
9.9. The vehicles are factory-limited to 65km/h in "H" (High gear) and 25km/h in "L" (Low gear).
10. Schedule
10.1. The activity is regulated by a fixed schedule, without schedule flexibility.
10.2. There is no tolerance for delays, and the Client must be present at the stipulated time.
10.3. The time shown on the products corresponds to the check-in start time.
10.4. The check-in process has an estimated duration of 30 minutes.
10.5. The itinerary time period is calculated based on an average speed, and may be shortened or lengthened naturally by the driver's driving behavior, causing slight differences in the contracted time period (+/- 10 minutes).
10.6. Taking into account the previous point, the Client accepts a 60-minute delay after the activity start time.
10.7. During the activity, the Client accepts a 30-minute delay for repairs due to technical faults or vehicle replacement.
11. Booking
11.1. Bookings should be made as soon as possible.
11.2. Bookings are accepted through various contact channels.
11.3. Booking fees may apply for direct online bookings.
11.4. To avoid booking fees, you can contact us through other means such as email or phone call.
11.5. All bookings require availability and confirmation.
11.6. The service is prepaid. 11.7. Accepted payment methods:
11.7.1. Bank card.
11.7.2. Cash.
11.7.3. Immediate bank transfer.
11.7.4. MbWay.
11.8. In the event of the Client's non-attendance, there is no refund.
11.9. In the case of cancellation by the Client within 48 hours prior to the activity, there is no refund.
11.10. In the case of cancellation by the Client more than 48 hours prior to the activity, a full refund is given.
11.11. The Service Provider reserves the right to cancel the activity at any time, based on weather conditions, technical conditions (vehicles and human resources), or any other reason that justifies or proves detrimental to one of the parties, resulting in rescheduling, partial or total refund.
11.12. In case of cancellation due to force majeure (e.g., fire, falling trees, floods, legal restrictions), the Service Provider cannot be held responsible for any additional expenses incurred by the Client (such as accommodation or transportation).
11.13. Refunds are processed within 1 to 5 business days, depending on the payment method and the banking institution.
12. Processing of Personal Data
12.1. The Service Provider collects and processes the Client's personal data exclusively for purposes related to the provision of services, including booking, verification of legal requirements, and security during the activity.
12.2. The data collected may include, but is not limited to: full name, date of birth, identity document, driver's license, contact information, address, payment information, and images/videos captured during the activity.
12.3. The processing of personal data is based on the Client's consent, which is given when making the reservation and signing the terms and conditions.
12.4. Personal data is kept secure, with appropriate technical and organizational measures to protect against unauthorized access, loss, alteration, or improper disclosure.
12.5. Personal data is not shared with third parties, except when necessary for:
12.5.1. Compliance with legal or regulatory obligations.
12.5.2. Execution of contracts with suppliers related to the activity (e.g., insurance companies).
12.5.3. Assistance to competent authorities in case of accident or incident.
12.6. The Client has the right to access, rectify, erase, limit, or object to the processing of their data, as well as the right to data portability, by means of a request addressed to the Service Provider through the available contact channels.
12.7. The Client may
Withdraw consent at any time, without prejudice to the legality of the processing carried out based on the previous consent.
12.8. The retention period for personal data will only be that necessary for the fulfillment of the aforementioned purposes, after which the data will be securely deleted.
12.9. For questions related to the protection of personal data, the Client may contact the Service Provider via email: arcostour@hotmail.com or in person at its facilities.
13. Service Provider
13.1. Legal name: ASTROCÚMPLICE UNIPESSOAL LDA
13.2. Trade name: ARCOS TOUR
13.3. State Registration: 517135094
13.4. Headquarters: R. 25 de Abril, Côto da Lama, Prozelo, Arcos de Valdevez, 4970-285
13.5. National Registry of Tourist Entertainment Agents: RNAAT 844/2025
13.6. Mandatory Insurance:
13.6.1. Personal Accidents:
13.6.1.1. Death/Permanent Disability: € 23,500.00
13.6.1.2. Treatment Expenses: € 4,500.00
13.6.2. Civil Liability: € 60,000.00
13.6.3. Insurance Company: Tranquilidade
13.6.4. Policy Number: 0007358524
13.6.5. Vehicles: Third-party liability.
14. Location
14.1. In normal scenarios and within the scope of reservations, the reservation holder receives all necessary information via email, including the location.
14.2. The start and end location of the activity is always the same.
14.3. The Google Maps reference for the location is: Arcos Tour.
15. Useful Contacts
15.1. SOS: 112
15.2. Fire Department A. Valdevez: +351 258 520 300
15.3. GNR Police A. Valdevez: +351 258 510 090
15.4. Tourist Office A. Valdevez: +351 258 520 530
16. Contact Channels
16.1. Telephone contact: +351 937 728 590
16.2. Email: arcostour@hotmail.com
16.3. In-person: Arcos Tour, Rua 25 de Abril, Côto da Lama, Prozelo, 4970-285 Arcos de Valdevez
17. Final Provisions
17.1 These Terms and Conditions are governed by Portuguese law. In case of dispute, and in the absence of an amicable resolution, the Judicial Court of the District of Viana do Castelo shall have jurisdiction, with express waiver of any other.
Annex 1
In view of the infractions verified during the activities regulated by the Terms and Conditions to which this document is attached, the Service Provider was obliged to prepare a table of sanctions and respective procedures to be applied in the context of the existence of these non-conformities. This table is used as a reference for the main non-compliances verified, and aims to inform the Client and improve the quality of services.
Table of sanctions to be applied in case of contractual breach:
Effective: 13/11/2025